FAQs

At Complete Physical Rehabilitation, our physical therapists are highly educated, licensed health care professionals who are dedicated to helping their patients get results.

• What Kind Of Care Can I Expect From Complete Physical Rehabilitation?

  We pride ourselves on our high-quality service, including strict one-on-one time with a Physical Therapist, flexible appointment times, rehabilitation programs focusing on efficiently achieving therapy goals, and constant communication with patients and their physicians.

  At the same time, we also expect a lot of our patients as well.  This means following the home Physical Therapy exercises prescribed by the Physical Therapist, punctuality with appointments, and a positive attitude towards their recovery.  At Complete Physical Rehabilitation, we know that getting the job done right requires a full effort not only from the Physical Therapists and doctors, but from the patients themselves as well.

• Why Choose To Come To Physical Therapy?

  Throughout its history, Physical Therapy is unique in that it has, from the very beginning, focused on BOTH pain relief AND patient education.  Unlike other specialties that focus solely on short-term pain relief with no long-term goals in sight, the ultimate goal of Physical Therapy has always been to provide the patient with a long lasting recovery without the need for having to endure endless treatment sessions.

  Physical Therapists can treat a wide variety of ailments with Physical Therapy, ranging from general musculoskeletal pain to complicated cases such as balance, stroke, and cardiac rehabilitation. It is important to understand that Physical Therapists play an important role in the lives of many individuals with regards to movement, function, wellness and general health.

• Can I go to any physical therapy I choose?

  As a patient you have the right to receive physical therapy at any place you choose. At Complete Physical Rehabilitation, you will receive the highest quality care while achieving the results you need.  We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff.  We are confident in our ability to help you reach your goals and live a pain-free life.

• How do I schedule an appointment?

  The easiest way to schedule an appointment for Physical Therapy in Jersey City or Elizabeth is to call any of our offices.  Patients can also visit our offices in person, if they wish.

  Please be advised, it is our policy that we must verify all potential patient insurance information BEFORE SCHEDULING ANY APPOINTMENTS. We will not schedule any first-time Physical Therapy appointments without having verified insurance coverage first.  This policy is in place to catch any potential issues that may exist and lessen any out of pocket expenses that may occur as a result of unforeseen insurance coverage problems.

  If making an appointment over the phone, we must take your insurance information over the phone, including insurance name and member ID. We will then verify insurance coverage with your insurance company and contact you immediately to schedule a Physical Therapy appointment.

• What should I bring to my first appointment?

  Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

  To bring on your first visit:

  • A prescription (if needed) for physical therapy from your referring physician, ARNP, or PA.
  • Insurance information (we will make a copy of your card).
  • Print out the patient forms, fill them out, and bring them with you.
  • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
  • Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
  • Please wear comfortable clothing that allows easy access to your problem areas.

• Will it hurt?

  Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

• Does insurance cover my treatment?

  Yes, in most cases it does. Our office will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy. For more information, visit our insurance plan page and please do not hesitate to contact our office. We do offer different payment options for your convenience.

• What if I don’t have insurance?

  For patients who do not have insurance, we offer a discounted fee, due at the time of service.

• What type of payment do you accept?

  We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service. Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date.

• What do I wear?

  Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

• How long will my therapy sessions last?

  Typically, the first session lasts for 1 hour 15 minutes. Each session after that may be 45-60 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.

• How many sessions will I have?

  Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by your physical therapist.

• What types of education/training do your therapists have?

  Physical therapists have years of university level training in anatomy, physiology, kinesiology (study of joint movement), neurology, and many of the other medical sciences. Our physical therapists have graduated from accredited physical therapy programs and are state licensed. Depending on the university, the physical therapy program is either a masters or doctorate level degree. Rest assured, your therapist is well trained to evaluate and treat your condition.

• Do you offer programs for me once I’m better?

  Yes, once you have completed your therapy sessions, your therapist will review your continuing home program.  We can make arrangements to meet you at your gym to work with you on determining what equipment may be beneficial, and what exercises would be helpful in your continued recovery.